1. Introduction
These Artisan Terms & Conditions ("Artisan Terms") govern your participation on the WeDeyForYou platform as a service provider ("Artisan"). By registering as an Artisan, you agree to be bound by these Artisan Terms in addition to our general Terms of Service.
WeDeyForYou operates as a marketplace that connects Artisans with Customers. We do not employ Artisans — you are an independent contractor providing services directly to Customers.
These terms apply exclusively to Artisans. If you are a Customer, please refer to the Customer Terms & Conditions.
2. Artisan Eligibility
To register and operate as an Artisan on WeDeyForYou, you must:
- Be at least 18 years of age.
- Hold the right to work legally in Ghana.
- Possess the skills, qualifications, and — where required by Ghanaian law — licences or certifications relevant to your trade.
- Provide a valid Ghana Card for identity verification.
- Maintain a valid Mobile Money account or bank account for receiving payouts.
- Not have been previously suspended or permanently banned from WeDeyForYou.
WeDeyForYou reserves the right to refuse or revoke Artisan status at any time if eligibility requirements are not met.
3. Verification & Onboarding
Identity Verification
All Artisans must complete identity verification by submitting clear photos of the front and back of a valid Ghana Card plus a profile photo holding the card. Verification is conducted by our verification service and typically takes 24–72 hours. You may not accept bookings until verification is complete.
Skills & Trade Declaration
You must accurately declare your trade(s), skills, years of experience, and service areas during registration. Misrepresenting your skills or qualifications is grounds for immediate termination.
Profile Accuracy
You are responsible for keeping your profile — including your photo, contact details, service areas, and pricing — accurate and up to date. WeDeyForYou may suspend profiles with misleading or outdated information.
Verified Artisans display a "Verified" badge on their profile, increasing customer trust and booking rates.
4. Service Standards
As an Artisan on WeDeyForYou, you commit to the following standards in every job:
- Arrive punctually at the agreed time and location.
- Perform work to a professional standard consistent with your declared trade and experience.
- Communicate openly with Customers about scope, pricing, and any complications that arise.
- Treat all Customers and their property with respect.
- Comply with all applicable Ghanaian laws, safety regulations, and building codes relevant to your trade.
- Carry any tools, equipment, or materials necessary for the agreed scope of work.
- Not subcontract or delegate a booking to another person without explicit Customer consent.
Repeated failure to meet these standards — as evidenced by Customer reviews, disputes, or complaints — may result in reduced visibility, suspension, or removal from the platform.
5. Accepting & Managing Bookings
Accepting Jobs
When you receive a booking request, you may accept, decline, or send a custom quote. Accepting a booking creates a binding service agreement between you and the Customer. You must not accept a booking you do not intend to fulfil.
Sending Quotes
You may counter a standard booking request with a custom quote specifying your price, estimated duration, and any scope clarifications. The Customer may accept or decline your quote. Accepted quotes are binding.
Cancellations by Artisan
If you need to cancel an accepted booking, you must do so as early as possible via the platform. Repeated cancellations will negatively affect your profile rating and may result in account penalties. See the Cancellation Policy for full details.
Do not arrange payment or continued work with a Customer outside the WeDeyForYou platform. Off-platform transactions violate these Terms and void any dispute protections.
6. Pricing & Payments
Your Rates
You set your own hourly or fixed rates. Rates are displayed on your profile and to Customers before they book. You may update your rates at any time; changes apply to new bookings only.
Platform Commission
WeDeyForYou deducts a commission of 10% from each completed job payout. This fee covers platform operation, payment processing, customer acquisition, and dispute support. The commission may change with 30 days' notice.
Escrow & Payout
Customer payment is held in escrow by WeDeyForYou upon booking. Funds are released to you within 24 hours of the Customer confirming job completion — or after 48 hours with no dispute raised. Payouts are processed to your registered Mobile Money or bank account.
Taxes
You are solely responsible for declaring and paying any income tax or VAT obligations arising from your earnings on the platform, in accordance with Ghanaian Revenue Authority requirements.
7. Reviews & Ratings
After every completed job, the Customer may leave a star rating and review. Reviews are public and visible on your profile.
You may respond to reviews publicly. Responses must be professional and respectful — responses that are defamatory, abusive, or contain personal information about a Customer will be removed.
You may flag a review you believe is fraudulent or violates our content guidelines. WeDeyForYou will investigate and remove reviews that breach our policies, but we do not remove genuine negative feedback.
Artisans with an average rating below 3.0 over 20+ reviews may be temporarily suspended pending a quality review.
8. Conduct & Prohibited Actions
The following are strictly prohibited and may result in immediate termination:
- Misrepresenting your identity, qualifications, or trade during registration or on your profile.
- Accepting payment from Customers outside the platform (off-platform transactions).
- Harassing, threatening, or engaging in discriminatory behaviour toward any Customer or WeDeyForYou staff.
- Submitting false reviews about other Artisans or asking Customers to submit fake positive reviews.
- Registering multiple Artisan accounts.
- Using the platform to facilitate any illegal activity under Ghanaian law.
- Sharing your account credentials with any other person.
9. Insurance & Liability
WeDeyForYou does not provide insurance coverage for Artisans. You are strongly encouraged to obtain your own public liability insurance relevant to your trade.
You are solely liable for: (a) any damage to Customer property caused by your work; (b) any personal injury to third parties arising from your work; (c) defects or poor workmanship in completed jobs.
WeDeyForYou is not liable for any losses you suffer as a result of Customer cancellations, disputes, or non-payment where those arise from your own breach of these Terms.
10. Suspension & Termination
You may deactivate your Artisan account at any time by contacting hello@wedeyforyou.com. Any pending jobs must be completed or formally cancelled before deactivation.
WeDeyForYou may suspend your account pending investigation if we receive complaints, detect suspicious activity, or identify a potential policy breach. We will notify you of the reason where legally permissible.
Permanent termination may result from: serious policy violations, fraudulent activity, repeated service failures, or legal requirements. Upon termination, outstanding payouts for completed jobs will still be processed.
11. Changes to These Terms
WeDeyForYou may update these Artisan Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect.
Continuing to use the platform and accept bookings after the effective date constitutes acceptance of the updated Terms.
Questions about this policy?
Contact our legal and compliance team at hello@wedeyforyou.com or write to us at WeDeyConnect Ltd, PMB CT 93, Cantonments, Accra, Ghana.
Go to the contact page