Delete Your Account

1. How Account Deletion Works

You can request deletion of your WeDeyForYou account at any time. This page explains exactly what happens, how long it takes, and what data we retain after deletion (and why).

2. Delete From the Mobile App

The fastest way to delete your account is from inside the app:

• Open the WeDeyForYou app and sign in.
• Tap Profile → Settings.
• Tap Delete Account.
• Confirm with your account password or one-time code.

You will receive an email confirming the request, and your account will be deactivated immediately. Full data deletion completes within 30 days.

3. Delete From the Web

If you signed up on the web (or no longer have the app installed), you can request deletion by emailing us:

For security, we may ask you to verify ownership of the phone number or email tied to the account before processing the request.

4. What Gets Deleted

When deletion completes, we remove or fully anonymise:

• Your profile (name, photo, contact details, address).
• Saved payment methods (Mobile Money numbers, tokenised cards).
• Booking history and job descriptions tied to your account.
• Chat messages you sent through the in-app chat.
• Push-notification tokens and marketing-communication preferences.
• Identity-verification documents (Artisans only) after the legal retention period below.

5. What We Must Retain (and Why)

Ghanaian law and our anti-fraud obligations require us to keep a minimal record of certain transactions even after you delete your account. We keep only what we're legally required to, and only for the period required.

• Payment and tax records — 6 years (Revenue Administration Act, 2016).
• Identity-verification snapshots for Artisans — 5 years from last verified booking (anti-fraud and dispute resolution).
• Aggregated, anonymised analytics that cannot be linked back to you — retained indefinitely.
• Records related to an unresolved dispute or active investigation — retained until the matter is closed.

Retained records are stored encrypted and accessible only to a small compliance team. We never use retained data for marketing or to re-contact you.

6. Reviews You Left or Received

Reviews are part of the public reputation of the artisan or customer they describe, and other users have already relied on them. By default, your reviews stay on the platform after deletion but appear under 'Former User' so they are no longer attributable to you.

If you want a specific review removed entirely (for example, because it contains personal information), email hello@wedeyforyou.com with the review details and we will assess the request individually.

7. Timeline

• Day 0 — You submit the deletion request. Account is deactivated immediately (you can no longer sign in or be contacted).
• Within 2 business days — We confirm the request by email.
• Within 30 days — All non-retained data is permanently deleted from our production systems.
• Within 90 days — Backups containing your data are rotated out.

8. Changing Your Mind

If you change your mind after submitting a deletion request, contact hello@wedeyforyou.com within 7 days and we will cancel the request and restore your account. After 7 days we cannot recover the deleted data.

9. Contact

For any question about deleting your account or your data:

• Email — hello@wedeyforyou.com
• Legal & compliance — hello@wedeyforyou.com
• Postal — WeDeyForYou Ltd, PMB CT 93, Cantonments, Accra, Ghana.