Question 1

How do I book an artisan?

Accepted Answer

Post your job for free, compare the quotes verified artisans send, and accept the one you like.

Question 2

What does a quote include?

Accepted Answer

The artisan’s price, how long the job will take, and any warranty they offer.

Question 3

Can I talk to the artisan before I pay?

Accepted Answer

Yes — chat opens from the first quote, and phone numbers stay hidden until you accept and pay.

Question 4

How do I cancel a booking?

Accepted Answer

Cancel from the job page; any fee depends on how close to the start time you cancel.

Question 5

How can I pay?

Accepted Answer

With Mobile Money — MTN, Telecel or AT — or by card.

Question 6

Is my money safe?

Accepted Answer

Yes — it’s held in escrow and only released to the artisan after you confirm the job is done.

Question 7

What if the job turns out bigger?

Accepted Answer

The artisan sends a top-up request, and nothing changes until you approve and pay it.

Question 8

How do refunds work?

Accepted Answer

Approved refunds go back the way you paid; timing depends on the payment method.

Question 9

What are arrival codes?

Accepted Answer

You and the artisan swap codes when they arrive, so you both know it’s the right person.

Question 10

How do I finish a job?

Accepted Answer

When you’re happy with the work, tap Confirm completion and the artisan is paid from escrow.

Question 11

Are artisans verified?

Accepted Answer

Every artisan passes Ghana Card and selfie checks before they can take a job.

Question 12

What if the job isn’t done right?

Accepted Answer

Request a fix — you get up to three fix requests per job while your money stays in escrow.

Question 13

How do I open a dispute?

Accepted Answer

If fixes don’t solve it, open a dispute from the job and our team steps in.

Question 14

I feel unsafe — what do I do?

Accepted Answer

Leave, get somewhere safe and call 191 (Ghana Police), then tell us on WhatsApp.

Question 15

How do I sign in?

Accepted Answer

Enter your phone number, the code we text you, then your password.

Question 16

I forgot my password.

Accepted Answer

Reset it from the login screen.

Question 17

How do I delete my account?

Accepted Answer

Delete it in the app, or follow the steps on our Delete account page.

Question 18

How do I join as an artisan?

Accepted Answer

Sign up, then verify once with your Ghana Card and a selfie.

Question 19

What do I need to join?

Accepted Answer

A Ghana Card, a smartphone and your trade.

Question 20

Does it cost anything?

Accepted Answer

Joining is free with no subscription; a service fee comes off each completed job.

Question 21

Why do I have to verify?

Accepted Answer

Only verified artisans can quote, so clients know exactly who is coming.

Question 22

How do job requests reach me?

Accepted Answer

Pick your trades and how far you travel, go online, and matching requests come to you.

Question 23

How do I quote?

Accepted Answer

Send your own price, duration and warranty — there are no bidding wars.

Question 24

What if the job is bigger than I quoted?

Accepted Answer

Send a top-up request, and start the extra work once the client approves and pays it.

Question 25

What is the Fixer League?

Accepted Answer

A level system, from Rookie to Elite WeyDo, that shows on every quote you send.

Question 26

When do I get paid?

Accepted Answer

When the client confirms the job, the money moves from escrow into your wallet.

Question 27

How do I withdraw?

Accepted Answer

Withdraw to MTN MoMo, Telecel Cash or AT Money — free as standard, or instantly for a 2% fee.

Question 28

Is the client’s money secured before I travel?

Accepted Answer

Yes — clients pay into escrow before you set off.

Question 29

Who can review me?

Accepted Answer

Only clients you’ve done a job for through WeDeyForYou — reviews can’t be bought.

Question 30

What do clients rate?

Accepted Answer

Quality, punctuality and professionalism.

Question 31

How do I stand out?

Accepted Answer

Add work samples to your portfolio so clients see your work before they accept a quote.

Question 32

How do I sign in as an artisan?

Accepted Answer

Enter your phone number, the code we text you, then your password.

Question 33

How do I change my payout account?

Accepted Answer

Update your MoMo details from Payment setup in your account.

Question 34

How do I delete my artisan account?

Accepted Answer

Withdraw your wallet balance first, then follow the steps on our Delete account page.

How can we help?

Quick actions

Booking & quotes

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