Cancellation Policy

1. Overview

This Cancellation Policy explains what happens when a booking is cancelled — by a Customer or an Artisan — including any fees that apply and how refunds are handled.

We understand that plans change. Our policy is designed to be fair to both Customers and Artisans: Customers get flexibility for genuine changes, and Artisans are compensated for time lost to late cancellations.

2. Customer Cancellations

If you need to cancel a booking as a Customer, the following fees apply based on how far in advance you cancel:

3. Artisan Cancellations

If an Artisan cancels an accepted booking, the Customer receives a full refund of all amounts paid, including the platform service fee.

4. Rescheduling

Rescheduling is always preferable to cancellation for both parties.

• Customers may propose a new date and time through the platform at any point before the job starts.
• The Artisan must accept the reschedule for it to be confirmed. If the Artisan cannot accommodate the new time, you may cancel under the standard cancellation terms.
• Rescheduling is free if done more than 4 hours before the original appointment time.
• Rescheduling within 4 hours of the original appointment time is treated as a cancellation and re-booking; standard cancellation fees apply to the original booking.

5. Exceptional Circumstances

Cancellation fees may be waived or reduced in genuine exceptional circumstances, including:

• Medical emergency (Customer or immediate family member).
• Sudden bereavement.
• Major natural disaster or government-declared emergency in the area.
• Power outage or network failure preventing notification.

To request a fee waiver, contact hello@wedeyforyou.com within 24 hours of the cancellation, describe the circumstances, and provide supporting evidence where possible (e.g., hospital note). WeDeyForYou will review each case and notify you of the outcome within 2 business days.

6. Cancellation of In-Progress Jobs

If you wish to stop a job while it is in progress:

• Discuss the situation with the Artisan directly to try to reach a fair resolution.
• If the Artisan has performed a partial scope of work in good faith, you must pay for the proportion of work completed.
• If you stop the job due to safety concerns or the Artisan's misconduct, raise a dispute immediately through the platform.
• Do not withhold payment for completed work without raising a formal dispute.

7. Refund Timeline for Cancellations

When a cancellation results in a refund, processing times are as follows:

• MTN MoMo, Vodafone Cash, AirtelTigo Money: 1–3 business days.
• Debit or Credit Card: 5–10 business days (depending on your card issuer).

You will receive an email confirmation when the refund is initiated. If you have not received your refund after the stated period, contact hello@wedeyforyou.com with your booking reference.

8. Contact Us

For any queries about cancellations, contact our support team:

• Email: hello@wedeyforyou.com
• In-app: Help & Support → Cancellations
• Post: WeDeyForYou Ltd, PMB CT 93, Cantonments, Accra, Ghana