1. Overview
WeDeyForYou holds all Customer payments in escrow until a job is confirmed complete. This protects you if an Artisan fails to deliver the agreed service. This Refund Policy explains when you are entitled to a refund, how to request one, and how long it takes.
Our escrow system means your money is never released to the Artisan until you are satisfied — or 48 hours pass without a dispute. You are always protected.
2. When You Are Eligible for a Refund
You may be eligible for a full or partial refund in the following circumstances:
Artisan Did Not Show Up
If an Artisan accepts your booking but does not arrive at the agreed time and location and does not contact you to reschedule, you are entitled to a full refund. You must report the no-show through the platform within 24 hours of the scheduled start time.
Artisan Cancelled After Acceptance
If an Artisan cancels an accepted booking, you will receive a full refund of all amounts paid, including any service fees. We will also help you re-match with another Artisan.
Work Not Performed
If you paid for a specific scope of work and the Artisan abandoned the job or left significant portions incomplete without justification, you are eligible for a partial or full refund proportional to the unperformed work.
Significantly Below Standard
If the work performed is so significantly below the standard of a competent tradesperson that it cannot reasonably be accepted, and the Artisan refuses to remedy it, you may be eligible for a partial refund after our investigation.
Duplicate or Erroneous Payment
If you were charged more than once for the same booking, or charged an incorrect amount, we will refund the overcharge immediately upon verification.
3. When You Are Not Eligible for a Refund
Refunds will not be issued in the following circumstances:
- You changed your mind about the service after the Artisan completed the work.
- The job outcome did not meet your personal preference, but was technically competent.
- You provided inaccurate job information that caused the Artisan to perform work different from what you expected.
- You cancelled the booking outside the free cancellation window (see Cancellation Policy).
- You agreed to a scope change or additional costs with the Artisan during the job.
- The dispute was raised more than 48 hours after job completion without a valid reason for the delay.
- The Artisan performed the agreed scope of work to a reasonable standard.
4. How to Request a Refund
To request a refund, raise a dispute through the platform within 48 hours of the scheduled job completion time.
- Go to your Booking History and select the relevant booking.
- Tap "Raise a Dispute" and describe the issue clearly.
- Upload any supporting evidence — photos of incomplete or poor work, screenshots of messages with the Artisan.
- Submit the dispute. Funds are frozen in escrow while we investigate.
You may also contact hello@wedeyforyou.com with your booking reference number if you are unable to raise a dispute through the platform.
Disputes must be raised within 48 hours of job completion. After 48 hours without a dispute, funds are automatically released to the Artisan and refunds become significantly harder to process.
5. Our Investigation Process
Once a dispute is raised, our Customer Experience team will:
- Notify the Artisan and request their response within 24 hours.
- Review all evidence submitted by both parties.
- Examine the original job description, agreed scope, and communications.
- Make a fair and impartial determination within 5 business days.
We may contact you or the Artisan for additional information during the investigation. We may also offer mediation to help both parties reach a mutually acceptable resolution.
WeDeyForYou's decision on disputes is final, but you retain the right to pursue further remedies through the courts of Ghana.
6. Refund Amounts
Refund amounts depend on the outcome of the investigation:
- Full refund (100%): Artisan no-show, Artisan cancellation, or complete non-performance.
- Partial refund: Work partially completed; amount is proportional to the incomplete portion.
- No refund: Work completed to an acceptable standard, or Customer-caused issue.
Platform service fees are refunded in full only in cases of Artisan no-show or Artisan cancellation. For quality disputes resulting in partial refunds, platform fees may be partially retained to cover dispute resolution costs.
7. Refund Processing Time
Once a refund is approved, processing times depend on your payment method:
- MTN MoMo, Vodafone Cash, AirtelTigo Money: 1–3 business days.
- Debit or Credit Card: 5–10 business days (depending on your bank).
- WeDeyForYou Wallet (if applicable): Instant.
You will receive an email confirmation when your refund is approved and again when it is processed. If you have not received your refund after the stated period, contact hello@wedeyforyou.com with your booking reference.
8. Fraudulent Refund Claims
Submitting a false or exaggerated dispute to obtain a refund you are not entitled to is a serious violation of our Terms of Service and may constitute fraud under Ghanaian law.
If we determine that a dispute claim was made fraudulently or in bad faith, we will reject the claim, may suspend or terminate your account, and may report the matter to the relevant Ghanaian authorities.
9. Contact Us
For refund queries, contact us at:
- Email: hello@wedeyforyou.com
- In-app: Help & Support → Refunds
- Post: WeDeyForYou Ltd, PMB CT 93, Cantonments, Accra, Ghana
Please include your booking reference number in all correspondence to help us assist you faster.
Questions about this policy?
Contact our legal and compliance team at hello@wedeyforyou.com or write to us at WeDeyConnect Ltd, PMB CT 93, Cantonments, Accra, Ghana.
Go to the contact page