1. Introduction
These Customer Terms & Conditions ("Customer Terms") govern your use of the WeDeyForYou platform as someone booking and receiving services ("Customer"). By creating an account or placing a booking, you agree to these Customer Terms alongside our general Terms of Service.
WeDeyForYou is a marketplace — we connect you with independent Artisans but are not a party to the service contract between you and your chosen Artisan.
These terms apply exclusively to Customers. If you are an Artisan, please refer to the Artisan Terms & Conditions.
2. Your Account
To book services on WeDeyForYou, you must register an account. You agree to:
- Provide accurate and complete registration information including your name, phone number, and a valid email address.
- Keep your login credentials confidential and not share them with anyone.
- Notify us immediately at hello@wedeyforyou.com if you suspect unauthorised use of your account.
- Maintain only one personal account.
- Be at least 18 years old or have the consent of a parent or legal guardian.
You are responsible for all activity that takes place under your account, including bookings, payments, and communications.
3. Booking a Service
How Bookings Work
When you submit a booking request on WeDeyForYou, you are sending a service request to a matched Artisan. A binding service agreement is formed between you and the Artisan when the Artisan accepts your request (or you accept their quote). WeDeyForYou is not a party to this agreement.
Accurate Job Description
You must provide an accurate description of the work required, including location, access arrangements, and any special conditions. Artisans rely on this information to quote and prepare. You are responsible for any additional costs that arise from undisclosed information.
Pricing
Artisan rates displayed on the platform are indicative. Final pricing is agreed between you and the Artisan before work begins. WeDeyForYou is not responsible for price disputes arising from scope changes after work commences.
All Artisans on WeDeyForYou are identity-verified. We conduct background checks to help ensure your safety, but we recommend you are present for the first visit with any new Artisan.
4. Payment
Payment Methods
WeDeyForYou accepts payment via MTN MoMo, Vodafone Cash, AirtelTigo Money, and major debit/credit cards. All payments are processed securely through our integrated payment partners.
Escrow Protection
When you pay for a booking, funds are held in escrow and not released to the Artisan until you confirm the job is complete — or after 48 hours with no dispute raised. This protects you if the Artisan fails to complete the job.
Service Fee
A small platform service fee is added to each booking. This fee is shown transparently at checkout before you confirm payment. The fee covers payment processing, platform maintenance, and customer support.
Receipts
You will receive an electronic receipt for every payment made through the platform. Receipts are also accessible in your account's booking history.
5. Your Responsibilities
As a Customer, you are responsible for:
- Providing safe and reasonable access to the work location at the agreed time.
- Informing the Artisan of any known hazards at the property (e.g., asbestos, faulty wiring, unstable structures).
- Being present or ensuring an authorised adult is present during the work, where required.
- Securing pets and children away from the work area.
- Reviewing and approving the scope of work before the Artisan begins.
- Confirming job completion honestly and in a timely manner — do not delay confirmation without cause.
- Treating all Artisans with respect and dignity.
6. Cancellations & Rescheduling
You may cancel or reschedule a booking through the platform. Cancellation fees may apply depending on how close to the appointment time you cancel.
- More than 24 hours before the job: free cancellation, full refund.
- Between 4 and 24 hours before the job: cancellation fee of 10% of the estimated job value.
- Less than 4 hours before the job, or no-show: cancellation fee of 25% of the estimated job value.
For full details, see our Cancellation Policy. In exceptional circumstances (emergencies, safety concerns), cancellation fees may be waived at our discretion.
7. Disputes & Refunds
Raising a Dispute
If you are unhappy with the work performed, you may raise a dispute within 48 hours of job completion through the platform. Raising a dispute pauses fund release to the Artisan while we investigate.
Our Resolution Process
WeDeyForYou will review evidence from both parties — photos, messages, and job descriptions — and make a fair determination within 5 business days. We may offer mediation between you and the Artisan.
Refunds
Refunds are issued where the Artisan failed to perform the agreed work, performed work so below standard it cannot be accepted, or abandoned the job without cause. See the Refund Policy for full conditions and timelines.
Do not arrange payment or ongoing work with an Artisan outside the WeDeyForYou platform. Off-platform transactions are not protected by our escrow or dispute resolution systems.
8. Leaving Reviews
After a job is marked complete, you may leave a star rating and written review for your Artisan. Reviews must be:
- Based on your genuine, first-hand experience of the service.
- Factual and not defamatory or misleading.
- Free from offensive, discriminatory, or abusive language.
- Written by you personally — not posted on behalf of another person.
WeDeyForYou may remove reviews that violate these standards. Leaving a false or malicious review may result in account suspension.
9. Prohibited Conduct
As a Customer, you must not:
- Arrange payment to an Artisan outside the platform after connecting through WeDeyForYou.
- Provide false or misleading information in your job description or booking.
- Abuse the dispute or refund process by raising false complaints.
- Harass, threaten, or discriminate against any Artisan.
- Book services for illegal purposes under Ghanaian law.
- Attempt to access areas of the platform you are not authorised to use.
Violations may result in suspension, termination of your account, and reporting to the relevant authorities.
10. Limitation of Liability
WeDeyForYou is not liable for: (a) the quality or outcome of services performed by Artisans; (b) personal injury or property damage caused by an Artisan; (c) any indirect or consequential losses you suffer in connection with a booking.
Our total liability to you in connection with the platform shall not exceed the total fees you have paid to WeDeyForYou in the 3 months preceding the relevant event.
Nothing in these Terms limits our liability for our own fraud, gross negligence, or death and personal injury caused by our own negligence.
11. Changes to These Terms
WeDeyForYou may update these Customer Terms periodically. We will notify you of material changes by email or in-app notification at least 14 days before they take effect.
Your continued use of the platform after the effective date constitutes acceptance of the updated Terms.
Questions about this policy?
Contact our legal and compliance team at hello@wedeyforyou.com or write to us at WeDeyConnect Ltd, PMB CT 93, Cantonments, Accra, Ghana.
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